Kamado Corporation gets an "F" grade from the Better Business Bureau.
I’ve had a Kamado (from Kamado.com) for almost seven years, and while it’s been a great piece of equipment for me, the horror stories about this particular company just keep coming.
Keep in mind, “Kamado” is a type of cooker, and not synonymous with Kamado.com. But that is where I purchased mine, where a handful of other people I know purchased theirs and where, increasingly, other people have tried to purchase one only to run into a whole drip pan full of trouble.
There’s actually an entire forum dedicated to stories about how unreliable and deceitful the Kamado company can be. Yeesh. Here’s a friend of mine talking about his experience:
So, while I have made tons of great barbecue on my Kamado from that supplier, I just can’t recommend them anymore. There are just so many angry testimonials you can hear before suggesting there are other ceramic cookers to choose from.
Here are a few places to look.
…. And I’m sure there are others. Send me links, and I’ll add them.
Those domes look snazzy. It’s a shame that Kamado is so messed up; when they work well, they work really well. I’m still pissed about my gas burner (didn’t get it) and side table (didn’t get it).
The Kamado.com web site hasn’t been working the past few days AND their email inbox is apparently too full to accept any more messages. Hmmm… gone for good?